Legal
Company and Complaints
Who we are, how to reach us, and what happens when you raise a complaint.
Core disclosure
- Broker Battles is an independent entertainment, marketing and community-backing platform.
- Tournament results represent money backed by the community and are not financial advice, regulatory assessments or endorsements.
- Paid broker bids affect tournament qualification only.
- Backing is a payment that directly decides battle results; it is not an investment, a wager or a financial product, and it is non-refundable.
- Prize pots are funded from broker entry money and are awarded to backers of the winning side as prizes only, with no cash alternative and no cash payouts.
- Users should conduct their own due diligence before using financial services.
Who operates this site
BrokerBattles.com is operated by Velivion Ltd, a company registered in Cyprus. Registered company number: [company number to be confirmed]. Registered office: [registered address to be confirmed]. Velivion Ltd is not a broker, investment firm, financial institution or financial adviser and provides no regulated financial services.
How to contact us
General and account enquiries: [support email to be confirmed]. Broker entries and tournament questions: [broker email to be confirmed]. Data protection requests: [privacy email to be confirmed]. We aim to answer all enquiries within 2 working days.
Making a complaint
Email our support address with the subject line 'Complaint', your account email, and what went wrong. Complaints about a battle result or a prize must be raised within 30 days of the battle closing. We acknowledge every complaint within 2 working days, investigate, and give a written final response within 30 days.
If you are not satisfied
If our final response does not resolve matters, you may refer the complaint to the consumer protection authority in your country of residence, or to the Cyprus Consumer Protection Service. Because Broker Battles is not a regulated financial service, financial ombudsman schemes do not cover it.
Reporting abuse or a security issue
Report suspected fraud, manipulation of battle totals or account abuse to our support address. Security vulnerabilities should be reported through our Vulnerability Disclosure Policy.
Placeholder content for launch. Final wording will be reviewed before public release.